88hba Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register for an 88hba account or interact with our services, you provide us with personal information. This includes your full legal name, date of birth, residential address in Bangladesh, mobile phone number, email address, and the username and password you create for your account. During account verification (KYC), you may be asked to provide copies of government-issued identification documents such as your National Identity Card (NID) or passport, a recent proof of address such as a utility bill or bank statement, and documentation confirming the payment methods you use for deposits.

When you contact 88hba's customer support team via live chat or email, the content of those communications — including any attachments you provide — is collected and retained to help resolve your query and to improve our support quality. If you participate in surveys, feedback forms, or promotional campaigns, any responses you submit are collected as part of that interaction.

1.2 Information Collected Automatically

When you access and use the 88hba platform, certain technical information is collected automatically by our systems. This includes your IP address, device type and operating system, browser type and version, the pages you visit within the platform and the time spent on each, clickstream data (the sequence of pages you navigate through), session start and end times, and referral URLs if you arrived at 88hba via an external link.

We also collect information about your gaming and betting activity on the platform, including the games you play, the amounts wagered, the outcomes of bets, deposit and withdrawal transactions, bonus usage, and the dates and times of all such activity. This transactional data is essential for account management, responsible gaming monitoring, and fraud prevention.

1.3 Information from Third Parties

In some circumstances, 88hba may receive information about you from third-party sources. These include payment service providers such as bKash, Nagad, Rocket, and Upay, which supply transaction confirmation data necessary to process your deposits and withdrawals. We may also receive data from identity verification partners who assist with KYC processing, from fraud detection services that flag unusual account activity patterns, and from analytics providers that help us understand how users interact with the platform in aggregate.

The categories of data collected are summarised in the table below:

2. How We Use Your Data

88hba uses the personal data described in Section 1 for the following purposes, each of which is grounded in a legitimate basis for processing:

• Account Creation and Management: Your identity, contact, and credential data is used to create and maintain your 88hba account, authenticate your logins, and manage your account settings and preferences.
• Processing Transactions: Financial data and payment provider information are used to process your deposits, credit winnings to your account, and execute withdrawal requests accurately and securely.
• Identity Verification and KYC: Verification document data is used to confirm your identity, verify your age (18+ requirement), and ensure that your payment methods are registered in your own name, in accordance with our Terms & Conditions.
• Fraud Prevention and Security: Technical and usage data are analysed to detect and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: Gaming activity data and account usage patterns are monitored to identify signs of problem gambling behaviour, to enforce account limits and self-exclusion requests you have placed, and to fulfil our duty of care under our Responsible Gaming Policy.
• Customer Support: Communications data is used to respond to your support queries, investigate complaints, and maintain a record of interactions for quality assurance purposes.
• Platform Improvement: Aggregated and anonymised usage data is used to understand how players navigate the platform, identify technical issues, and improve the overall product experience.
• Marketing Communications: Where you have given your consent, contact data is used to send you promotional offers, bonus notifications, and news about 88hba's games and services. You may withdraw consent at any time as described in Section 7.
• Legal and Regulatory Compliance: In certain circumstances, 88hba may be required by law to collect, process, or disclose personal data to meet regulatory obligations, including anti-money laundering (AML) reporting requirements.

88hba does not use your personal data for automated decision-making or profiling that produces legal effects or similarly significant effects on you without your prior knowledge and consent.

3. Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently, to remember your preferences, and to provide information to the site operators. 88hba uses cookies and similar tracking technologies (including web beacons and local storage objects) on the 88hba.net platform.

3.2 Types of Cookies We Use

3.3 Managing Cookies

You can control or disable cookies by adjusting the settings in your web browser. Most browsers allow you to refuse all or certain types of cookies, delete cookies already stored on your device, and receive a notification when a new cookie is placed. Please note that disabling essential cookies may affect the functionality of the 88hba platform — in particular, your ability to log in and maintain an active session may be impacted. Performance, functional, and analytics cookies can be disabled without preventing core platform access.

4. Data Sharing & Third Parties

4.1 Service Providers

88hba works with a number of carefully selected third-party service providers who process personal data on our behalf in order to deliver the platform and its services. These providers are permitted to use your data only for the specific purposes defined in their contractual agreements with 88hba, and they are required to implement appropriate technical and organisational security measures. Categories of service providers include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification and KYC service providers, game content suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), platform hosting and cloud infrastructure providers, and customer support technology providers.

4.2 Legal Disclosures

88hba may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so — for example, in response to a valid court order, a lawful request from a financial intelligence unit in connection with an AML investigation, or any other mandatory legal process. In such cases, 88hba will disclose only the minimum amount of data required to satisfy the legal obligation and, where permitted by law, will notify the affected player of the disclosure.

4.3 Business Transfers

In the event that 88hba undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by 88hba may be transferred to the acquiring entity as part of that transaction. In such circumstances, 88hba will take reasonable steps to ensure that the acquiring entity is bound by privacy commitments at least equivalent to those set out in this Policy, and registered players will be notified of any material change to how their data is handled.

5. Data Security

88hba implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and 88hba's servers is encrypted using industry-standard 256-bit SSL/TLS protocols, preventing interception by third parties.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a strong, one-way cryptographic hashing algorithm so that even 88hba's internal systems cannot retrieve your original password.
• Access Controls: Access to systems that hold personal data is restricted to authorised personnel only, on a need-to-know basis. All access is logged and periodically reviewed.
• Intrusion Detection: Our infrastructure is monitored around the clock for suspicious activity. Automated alerts trigger immediate investigation when anomalous access patterns are detected.
• Regular Security Audits: 88hba conducts periodic reviews of its data security practices to identify and remediate potential vulnerabilities before they can be exploited.
• Two-Step Verification: Players are strongly encouraged to enable two-step account verification, which adds a second layer of protection to their login process.

While 88hba takes all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely infallible. In the unlikely event of a data breach that is likely to result in a risk to your rights or freedoms, 88hba will notify affected players and relevant authorities as required and take immediate remedial action.

6. Data Retention

88hba retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention principles apply:

• Active Account Data: Personal data associated with an active 88hba account is retained for the duration of the account relationship and is accessible to you via your account dashboard at all times.
• Closed Account Data: Following account closure, 88hba retains identity, financial, and transactional data for a minimum period required to comply with applicable record-keeping obligations. This period is typically five (5) years from the date of account closure, in line with AML regulatory guidelines.
• KYC Documentation: Copies of identity and address verification documents are retained for the legally required period following account closure and are then securely deleted or anonymised.
• Support Communications: Records of customer support interactions are retained for up to three (3) years to support dispute resolution and quality assurance processes.
• Marketing Data: Where you have consented to receive marketing communications, your contact details for this purpose are retained until you withdraw your consent. Upon withdrawal of consent, your details are removed from active marketing lists within a reasonable timeframe, not exceeding thirty (30) days.

When personal data is no longer required and the applicable retention period has expired, 88hba securely destroys, deletes, or anonymises that data so that it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a registered 88hba player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat inside your account dashboard or by email at [email protected]. 88hba will respond to all valid requests within a reasonable timeframe and at no charge in standard circumstances.

Please note that some rights may be limited where 88hba has a legal obligation to retain or process the data — for example, KYC records required by AML regulations cannot be deleted on request before the mandatory retention period expires. In such cases, 88hba will explain the applicable limitation clearly when responding to your request.

8. Policy Updates & Contact

8.1 Changes to This Policy

88hba reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, updates to applicable law, or improvements to the platform. When material changes are made, we will notify registered players by posting a prominent notice on the 88hba platform and, where appropriate, by sending a notification to the email address associated with your account. The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 88hba protects your data.

Your continued use of the 88hba platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should discontinue use of the platform and may request account closure by contacting support.

8.2 How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how 88hba handles your personal data, please do not hesitate to get in touch with our support team. We are available around the clock via live chat inside your 88hba account dashboard, and you may also reach us by email. All privacy-related requests and complaints will be acknowledged and handled with care and confidentiality.

Email: [email protected]
Operating hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)